Refund Policy

1. Eligibility for Returns:

   • You may return unopened and unused items within 30 days of the purchase date for a full refund or exchange.
   • Items that have been opened or used are not eligible for return due to hygiene and safety regulations.

2. Non-Returnable Items:

   • Gift cards and promotional items cannot be returned.
   • Sale items marked "final sale" cannot be returned.

Return Process

1. Request a Return:

   • To initiate a return, please contact our customer service team at scentstopuk@gmail.com. Provide your order number and the reason for the return.

2. Returns Shipping:

   • Once your return is approved, we will send you a return shipping label. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.
   • Pack the item securely in its original packaging, along with the receipt or proof of purchase.

3. Processing Your Return:

   • Once we receive your returned item, it will be inspected to ensure it meets our eligibility criteria.
   • Refunds will be processed within 5-7 business days, and will be applied to the original payment method.

Exchanges

If you would like to exchange an item, please follow the same return process outlined above, and our customer service team will assist you in selecting a replacement item.

Defective or Damaged Products

If you receive a product that is defective or damaged, please contact us immediately at scentstopuk@gmail.com with your order number and a description of the issue. We will arrange for a replacement or refund at our expense.

Customer Service

If you have any questions or concerns regarding our returns policy, please do not hesitate to reach out to our customer service team:

• Email: scentstopuk@gmail.com
• Operating Hours: 9-5 Mon-Fri

Thank you for shopping with Scent Stop LTD! We appreciate your business and hope you love your purchase.